Ajay Extended Warranty

Ajay Pipes warrants to the original owner that the product will be free from manufacturing defects and confirm to applicable Indian and ASTM standards under normal use. Buyers’ remedy for breach of this warranty is limited to replacement of the defective product. This warranty excludes any expenses for removal or reinstallation of any defective product and any other incidental or consequential or punitive damages.

The products will be covered by extended warranty upon condition that they were installed according to the instruction mentioned in the catalogues. Under this warranty company will be responsible for replacing the defective product(s). This extended warranty period will be applicable beyond the standard warranty period only after payment of the amount applicable for extended warranty on the specified product. The extended warranty will be effective only when proper documentation is presented to the company’s authorised retailer/dealer. 

Under this warranty the company will be responsible for replacing the defective product(s). The warranty period will applicable from the date of invoice/bill.

No warranty shall be granted for the incidents arising from unforeseeable circumstances or the events of force majeure or mechanical damages by nails, drilling, chiselling etc. or mishandling at site.

Applicable extended warranty period:

TERMS OF LIMITED WARRANTY

1. Definitions

The terms listed below shall have following meaning:-

“Company” means Ajay Industrial Corporation Limited and its depo’s located at various locations.

“Authorised Dealer” means dealer authorised by the company to sell or buy the company’s product.

“Customer” means a customer who possesses the valid invoice or bill.

“Retailer” means a person, company, partnership firm which is authorised to sell the company’s product.

“Product” means all items manufactured or marketed by the company under its brand names.

2. Extended Warranty card: the company shall issue a digital warranty certificate against the purchase of the extended warranty directly to the customer. No physical copy of the warranty card shall be required.

3. The standard warranty will be valid for the period as mentioned in the chart enclosed above and shall be applicable from the date of invoice. Under this warranty the company will be responsible for replacing the defective product(s). The customer will be allowed to take benefit of the warranty only after presentation of the following documents to authorised dealer/ retailer.

Valid bill/invoice

Digital copy of the Extended Warranty certificate

4. The extended warranty shall not be applicable on

All kinds of Valves such as Ball Valves and Non-return valves

All Unions

5. The company shall reserve the right to deny warranty on its products in case full payment against the invoice raised by the dealer or retailer is not made within the stipulated time period. Extended warranty shall only be applicable for customers who opt for it and make payment against the extended warranty at the time of purchase of material or within 1 year from the date on invoice of purchase of the products.

6. The company’s responsibility shall be limited to the products of the company. The company shall not be liable for the cost of removal of defective product, cost of re-installation and any incidental costs at the time of replacement.

7. This warranty is applicable against manufacturing defects and shall only cover the replacement of the defective product. No refunds shall be applicable against the defective products.

8. The company will hold the right to replace its product under the warranty. The company can deny the warranty on its products in cases where it is found that any of the terms and condition of the  warranty is violated or the customer have not used the products in accordance to the product manuals.

The standard limited warranty shall not be applicable under the following conditions:

The warranty will not be applicable if Ajay products are used in combination with any other brand/make of pipes, fittings, solvent cements and lubricants.

The warranty will not be applicable if the product is used for applications other than its intended purpose i.e.

Ajay Flowline Plus: Hot and Cold domestic water distribution

Ajay Greenline: Cold domestic water distribution

Ajay Drainline and Ajay Terraline: for Soil, waste and rain water drainage

Ajay Deepline: for column pipe application

The warranty will not be applicable if the products fail due to defect, deficiencies of the lay out plan of the pipes, fitting and installations of the pipes and fittings.

The warranty will not be applicable if the installation procedure is not followed while installing the product.

The warranty will not apply if joints of pipes and fittings are not pressure tested after installing.

The warranty will not be applicable if the damages on the product are caused by nails, drilling and chiselling etc. mishandling at site.

The warranty will not be applicable if damages on the product are caused due to use of materials, chemical agents and threads sealants which is not compatible with the pipe and fittings. Incompatible materials can cause environmental stress cracking or premature failure of the system.

The company is not responsible for any loss caused by the natural calamities or causes beyond the control of the company.

9. The warranty is issued at New Delhi, and courts at New Delhi shall have exclusive jurisdiction over matters covered or flowing from this warranty.